Privacy Policy

1. Data Controller

This privacy policy applies to the processing of personal data carried out by Soundethics Unipessoal Lda, headquartered at Rua dos pinheiros nº120 - 1ºEsq, 2820-567 Charneca da Caparica, Tax ID 518220869, hereinafter referred to as "Audio Ética".

You can contact us regarding any data protection matters through:

  • Email: info@audioetica.pt
  • Phone: 300 305 152

2. Personal Data Collected

We may collect and process the following personal data:

  • Name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment data (processed securely by third parties)
  • Purchase history
  • Browsing data and preferences (via cookies)
  • Audiogram (submitted by customer)

3. Processing Purposes

Data is processed for the following purposes:

  • Order processing and delivery
  • Billing and compliance with legal obligations
  • Customer communication (e.g., customer support, notifications)
  • Newsletter delivery (with prior consent)
  • Improvement of website user experience

4. Legal Basis

Processing is based on:

  • Contract execution (e.g., product sales)
  • Compliance with legal obligations
  • Data subject consent (e.g., marketing communications)
  • Legitimate interest (e.g., fraud prevention)

5. Data Retention

Personal data is retained only for the time necessary to fulfill the purposes for which it was collected, or until the right to erasure is exercised, when applicable.

6. Data Sharing

Personal data may be transmitted to third parties when:

  • Necessary for service provision (e.g., carriers, payment platforms)
  • Required by legal obligation
  • Express consent from the data subject

All subcontracted entities comply with GDPR and guarantee data confidentiality and security.

7. Data Subject Rights

The data subject may exercise, at any time:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent

Rights must be exercised in writing to: info@audioetica.pt

You also have the right to file a complaint with the National Data Protection Commission (CNPD) www.cnpd.pt

8. Security

We adopt appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction.