Terms and Conditions

1. Seller Identification

This website is operated by Audio Ética, a registered trademark of Soundethics Unipessoal Lda, headquartered at Rua dos Pinheiros nº120 - 1ºEsq, 2820-567 Charneca da Caparica, Tax ID/Business Registration Number 518220869, registered at the Commercial Registry Office of Setúbal under the same number.

2. Scope and Purpose

These Terms and Conditions govern access to and use of the website www.audioetica.pt, as well as the terms applicable to the purchase of hearing aids and related accessories, sold through the online store operated by Audio Ética.

By using this website or placing an order, the user declares having read, understood, and fully accepted these Terms.

3. Product Information

Products sold include:

  • Hearing aids
  • Hearing accessories
  • Cleaning and maintenance products
  • Complementary hearing devices

Images and descriptions are for illustrative purposes only

The brands and logos displayed are the property of their respective owners and are used solely for the identification of products sold. There is no official representation relationship with the manufacturers.

4. Prices and Payment

All prices shown include VAT at the current legal rate. Shipping costs are displayed separately before order completion.

We accept the following payment methods:

  • Multibanco
  • MbWay
  • PayPal
  • Visa
  • Mastercard

5. Deliveries

Soundethics delivers to Mainland Portugal and the Autonomous Regions of the Azores and Madeira.

Estimated delivery times:
• Mainland Portugal: 10 to 15 business days
• Azores and Madeira: 15 to 20 business days

Shipping costs:
• Mainland Portugal: Free
• Azores and Madeira: Free

Deliveries are made by trusted partner carriers. The indicated times are merely estimates and may vary depending on external factors such as transport delays, weather conditions, periods of high demand, or logistical restrictions.

Soundethics cannot be held responsible for delivery delays resulting from circumstances beyond its reasonable control, including strikes, transport interruptions, or force majeure events.

In case of delays exceeding 20 business days, the customer may cancel the order without penalty.

6. Right of Withdrawal (Returns)

Under Decree-Law No. 24/2014, the consumer has 14 days to exercise the right of withdrawal from the date of receipt of goods, except in cases of:

  • Products customized or made to order
  • Products sealed which, after opening, cannot be returned for health or hygiene reasons

To exercise this right, you must send an email to info@audioetica.pt indicating your intention to return.

7. Warranty and Technical Support

All hearing aids are covered by the 3-year legal warranty, unless otherwise stated.

If you detect any anomaly or manufacturing defect:

  • Contact us via info@audioetica.pt
  • We will send shipping instructions for evaluation and, if applicable, replacement or repair

Note The warranty does not cover damage caused by misuse, drops, or lack of recommended maintenance.

8. Liability

Soundethics is not responsible for:

9. Data Protection

Customer data will be processed in accordance with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy.

10. Alternative Dispute Resolution

Under Law No. 144/2015, consumers may resort to Alternative Consumer Dispute Resolution entities. ADR Platform: www.consumidor.pt

11. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. For the resolution of any disputes, the jurisdiction of the company's registered office is competent, with express waiver of any other.